What payment method that have refund feature?
Most of the payment methods have a refund feature. You can see the details in the table below:
| Payment Method | Acquiring Bank (Beneficiaries Bank) | Can it be refunded? | Refundable transactions | SLA (Refund received by Customer) |
|---|---|---|---|---|
| Credit Card | BNI | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. Note : maximum of 1 year after transaction date using API refund. | 7-14 days, up to 45 days for crossborder transaction |
| CIMB | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. Note : maximum of 1 year after transaction date using API refund . | 7-14 days, up to 45 days for crossborder transaction | |
| Mandiri | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. Note : maximum of 1 year after transaction date using API refund . | 7-14 days, up to 45 days for crossborder transaction | |
| BRI | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. Note : maximum of 1 year after transaction date using API refund . | 7-14 days, up to 45 days for crossborder transaction | |
| BCA | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. Note : maximum of 1 year after transaction date using API refund . | 7-14 days, up to 45 days for crossborder transaction | |
| Bank Transfer | Permata | NO | ||
| Mandiri bill | NO | |||
| BNI | NO | |||
| BCA | NO | |||
| BRI | NO | |||
| e-Wallet | GoPay | YES (Full Refund or Partial Refund) | Up to 45 days after transaction is settled | Up to 1x24 hour after refund request |
| ShopeePay | YES (Full Refund or Partial Refund) | Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB | Up to 20 days after refund request | |
| QRIS | GoPay | YES (Full Refund or Partial Refund) | On- us : Up to 45 days after transaction is settled Off- us : Up to 7 days after transaction is settled | On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request |
| ShopeePay | YES (Full Refund or Partial Refund) | Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB | On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request | |
| Over the Counter | Alfamart | NO | ||
| Indomart | NO | |||
| Cardless Credit | Akulaku | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date | Up to 1×24 hours |
| Kredivo | YES (Full Refund or Partial Refund) | Up to 14 days after transaction is settled | Up to 1×24 hours |
IMPORTANT ❗
- If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗.
- Please note that the SLA (Service Level Agreement) is a working day, funds may be returned sooner or later than the information stated.
- For the payment method that doesn't have the refund feature in Midtrans, the refund process can be done manually from merchant to customer.
Updated 16 days ago