What payment method that have refund feature?
Most of the payment methods have a refund feature. You can see the details in the table below:
| Payment Method | Acquiring Bank(Beneficiaries Bank) | Can it be refunded? | Refundable transactions | SLA(Refund received by Customer) |
|---|---|---|---|---|
| Credit Card | BNI | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. | 7-14 days, up to 45 days for crossborder transaction |
| CIMB | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. | 7-14 days, up to 45 days for crossborder transaction | |
| Mandiri | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. | 7-14 days, up to 45 days for crossborder transaction | |
| BRI | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. | 7-14 days, up to 45 days for crossborder transaction | |
| BCA | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date. | 7-14 days, up to 45 days for crossborder transaction | |
| Bank Transfer | Permata | NO | ||
| Mandiri bill | NO | |||
| BNI | NO | |||
| BCA | NO | |||
| BRI | NO | |||
| e-Wallet | GoPay | YES (Full Refund or Partial Refund) | Up to 45 days after transaction is settled | Up to 1x24 hour after refund request |
| ShopeePay | YES (Full Refund or Partial Refund) | Maximum of 365 days after transaction dateCan be requested between 06:00 - 23:50 WIB | Up to 20 days after refund request | |
| Dana | YES (Full Refund or Partial Refund) | Up to 45 days after transaction is settled. | Up to 1x24 hour after refund request | |
| OVO | YES (Full Refund) | Up to 7 days after transaction is settled, for regular merchants.Up to 180 days after transaction is settled, specific for merchants approved with OTA business type. | Up to 1x24 hour after refund request | |
| QRIS | GoPay | YES (Full Refund or Partial Refund) | On- us : Up to 45 days after transaction is settledOff- us : Up to 7 days after transaction is settled | On-us : Up to 1x24 hour after refund requestOff-us : Up to 15 - 20 days after refund request |
| ShopeePay | YES (Full Refund or Partial Refund) | Maximum of 365 days after transaction dateCan be requested between 06:00 - 23:50 WIBNOTE: Not refundable from off-us transaction using bank BCA, BNI, and BRI | On-us : Up to 1x24 hour after refund requestOff-us : Up to 15 - 20 days after refund request | |
| Over the Counter | Alfamart | NO | ||
| Indomart | NO | |||
| Cardless Credit | Akulaku | YES (Full Refund or Partial Refund) | Maximum of 6 months after transaction date | Up to 1×24 hours |
| Kredivo | YES (Full Refund or Partial Refund) | Up to 14 days after transaction is settled | Up to 1×24 hours |
IMPORTANT ❗
- If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗.
- Please note that the SLA (Service Level Agreement) is a working day, funds may be returned sooner or later than the information stated.
- For the payment method that doesn't have the refund feature, or for transactions that have exceeded the refund period limit in Midtrans, the refund process can be done manually from merchant to customer.
- The maximum refund period follows the standards set by the acquiring bank and payment provider. This may vary depending on internal policies, account level, and security procedures of each provider. In addition, Midtrans may impose additional limitations to ensure transaction security and risk mitigation.
Updated 2 months ago