What payment method that have refund feature?

Most of the payment methods have a refund feature. You can see the details in the table below:

Payment Method	Acquiring Bank (Beneficiaries Bank)	Can it be refunded?	Refundable transactions	SLA (Refund received by Customer)
Credit Card	BNI	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date.	7-14 days, up to 45 days for crossborder transaction
	CIMB	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date.	7-14 days, up to 45 days for crossborder transaction
	Mandiri	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date.	7-14 days, up to 45 days for crossborder transaction
	BRI	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date.	7-14 days, up to 45 days for crossborder transaction
	BCA	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date.	7-14 days, up to 45 days for crossborder transaction
Bank Transfer	Permata	NO
	Mandiri bill	NO
	BNI	NO
	BCA	NO
	BRI	NO
e-Wallet	GoPay	YES (Full Refund or Partial Refund)	Up to 45 days after transaction is settled	Up to 1x24 hour after refund request
	ShopeePay	YES (Full Refund or Partial Refund)	Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB	Up to 20 days after refund request
	Dana	YES (Full Refund or Partial Refund)	Up to 45 days after transaction is settled.	Up to 1x24 hour after refund request
	OVO	YES (Full Refund)	Up to 7 days after transaction is settled, for regular merchants. Up to 180 days after transaction is settled, specific for merchants approved with OTA business type.	Up to 1x24 hour after refund request
QRIS	GoPay	YES (Full Refund or Partial Refund)	On- us : Up to 45 days after transaction is settled Off- us : Up to 7 days after transaction is settled	On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request
	ShopeePay	YES (Full Refund or Partial Refund)	Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB NOTE: Not refundable from off-us transaction using bank BCA, BNI, and BRI	On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request
Over the Counter	Alfamart	NO
	Indomart	NO
Cardless Credit	Akulaku	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date	Up to 1×24 hours
	Kredivo	YES (Full Refund or Partial Refund)	Up to 14 days after transaction is settled	Up to 1×24 hours

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IMPORTANT ❗

If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗.

Please note that the SLA (Service Level Agreement) is a working day, funds may be returned sooner or later than the information stated.

For the payment method that doesn't have the refund feature, or for transactions that have exceeded the refund period limit in Midtrans, the refund process can be done manually from merchant to customer.

The maximum refund period follows the standards set by the acquiring bank and payment provider. This may vary depending on internal policies, account level, and security procedures of each provider. In addition, Midtrans may impose additional limitations to ensure transaction security and risk mitigation.