What payment method that have refund feature?

Most of the payment methods have a refund feature. You can see the details in the table below:

Payment Method	Acquiring Bank (Beneficiaries Bank)	Can it be refunded?	Refundable transactions	SLA (Refund received by Customer)
Credit Card	BNI	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date. Note* : maximum of 1 year after transaction date using API refund.	7-14 days, up to 45 days for crossborder transaction
	CIMB	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date. Note* : maximum of 1 year after transaction date using API refund .	7-14 days, up to 45 days for crossborder transaction
	Mandiri	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date. Note* : maximum of 1 year after transaction date using API refund .	7-14 days, up to 45 days for crossborder transaction
	BRI	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date. Note* : maximum of 1 year after transaction date using API refund .	7-14 days, up to 45 days for crossborder transaction
	BCA	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date. Note* : maximum of 1 year after transaction date using API refund .	7-14 days, up to 45 days for crossborder transaction
Bank Transfer	Permata	NO
	Mandiri bill	NO
	BNI	NO
	BCA	NO
	BRI	NO
e-Wallet	GoPay	YES (Full Refund or Partial Refund)	Up to 45 days after transaction is settled	Up to 1x24 hour after refund request
	ShopeePay	YES (Full Refund or Partial Refund)	Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB	Up to 20 days after refund request
QRIS	GoPay	YES (Full Refund or Partial Refund)	On- us : Up to 45 days after transaction is settled Off- us : Up to 7 days after transaction is settled	On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request
	ShopeePay	YES (Full Refund or Partial Refund)	Maximum of 365 days after transaction date Can be requested between 06:00 - 23:50 WIB Note *: Not refundable from off-us transaction using bank BCA, BNI, and BRI	On-us : Up to 1x24 hour after refund request Off-us : Up to 15 - 20 days after refund request
Over the Counter	Alfamart	NO
	Indomart	NO
Cardless Credit	Akulaku	YES (Full Refund or Partial Refund)	Maximum of 6 months after transaction date	Up to 1×24 hours
	Kredivo	YES (Full Refund or Partial Refund)	Up to 14 days after transaction is settled	Up to 1×24 hours

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IMPORTANT ❗

If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗.

Please note that the SLA (Service Level Agreement) is a working day, funds may be returned sooner or later than the information stated.

For the payment method that doesn't have the refund feature in Midtrans, the refund process can be done manually from merchant to customer.