Login problem with the message "This IP address is not in whitelist", what should I do?

If you are unable to login due to "IP address is not in whitelist", that means this feature has been activated via Midtrans dashboard, which makes login can only be done using a device with a registered IP address.

If you want to disable this feature, please contact our team via Contact Us ↗ page and fill in the form.


Note 📝

This additional security feature is optional to be activated.

You can manage this feature via Midtrans Dashboard. Please click here ↗ for the details.