Refund Transactions

Refund transaction is called to reverse the money back to customers for transactions with payment status Settlement. If transaction's status is still Pending Authorize or Capture please use Cancel API instead.

We will use refund_key as the unique identifier from merchant. If you want to do retry the same refund request please use the same refund_key, but if you want to create a new refund request please use the new refund_key. If you don't sent us the refund_key we will treat it as a new request and generate the refund_key from our side.

Refund transaction is supported only for credit_card , gopay, shopeepay , QRIS , kredivo and akulaku payment methods.

With Refund, refund request is made to Midtrans where Midtrans will then forward it to payment providers.

For QRIS with acquirers AirPay (Shopee) and ShopeePay, the maximum refund window is 24 hours. Airpay Shopee accepts refund only from 06:00 to 23:30 GMT+7.

For Kredivo, the maximum refund window is 14 days.

While the maximum refund window for GoPay is as stated below:

  • QRIS with acquirers GoPay: 45 days
  • GoPay Tokenization and GoPay deeplink with GoPay payment option GOPAY_COINS: 90 days
  • Other GoPay transactions: 180 days

Refund API can be used in both Core API and Snap integrations. If Refund capabilities is not available for you, please request for activation to Midtrans's support team.


📘

Direct Refund Notice

Merchant can now just use 1 refund endpoint /refund for all refund usecases. Direct Refund endpoint however can still be used for existing merchants.




Refund Transaction Method


HTTP MethodEndpointDefinition
POSTBASE_URL/v2/{order_id OR transaction_id}/refundRefund Transaction

🚧

Refunding GoPay Static QRIS transaction

Starting January 2024, GoPay Static QRIS transaction can only be refunded by passing the Midtrans transaction ID (transaction_id) on the refund API call. Please ensure that your system can accommodate this change.


Refund Transaction Request


See sample on the right -- try it yourself!


{
  "refund_key": "reference1",
  "amount": 5000,
  "reason": "for some reason"
}
JSON AttributeDescriptionTypeRequired
refund_keyMerchant refund ID. If not passed then Midtrans creates a new one. It is recommended to use this parameter to avoid double refund attempt. Allowed characters are alphabets, numbers, dash (-), and underscore (_).StringOptional
amountAmount to be refunded. By default whole transaction amount is refunded. Note :
Shopeepay does not support partial refund at the moment.
LongOptional
reasonReason justifying the refund.

For GoPay & GoPay Tokenization payments, reason will be shown on customers' GoPay transaction history.

Reason is mandatory for card payment with BNI as acquiring bank. If the value is not sent, Midtrans will autofill it with "refund request from merchant" to BNI.
String(255)Optional



Refund Transaction Response and Notification


Sample Response


{
  "status_code": "200",
  "status_message": "Success, refund request is approved",
  "transaction_id": "447e846a-403e-47db-a5da-d7f3f06375d6",
  "order_id": "vtcc05",
  "payment_type": "credit_card",
  "transaction_time": "2015-06-15 13:36:24",
  "transaction_status": "refund",
  "gross_amount": "10000.00",
  "refund_chargeback_id": 1,
  "refund_amount": "10000.00",
  "refund_key": "reference1"
}
{
  "status_code": "200",
  "status_message": "Success, refund request is approved",
  "transaction_id": "447e846a-403e-47db-a5da-d7f3f06375d6",
  "order_id": "vtcc05",
  "payment_type": "credit_card",
  "transaction_time": "2015-06-15 13:36:24",
  "transaction_status": "partial_refund",
  "gross_amount": "10000.00",
  "refund_chargeback_id": 1,
  "refund_amount": "5000.00",
  "refund_key": "reference1"
}
{
  "status_code" : "412",
  "status_message" : "Merchant cannot modify the status of the transaction"
}
{
  "status_code" : "414",
  "status_message" : "Refund request is rejected due to invalid amount"
}
{
  "status_code" : "406",
  "status_message" : "Duplicate refund ID"
}
{
  "status_code" : "200",
  "status_message" : "midtrans payment notification",
  "transaction_id" : "249fc620-6017-4540-af7c-5a1c25788f46",
  "masked_card" : "48111111-1114",
  "order_id" : "example-1424936368",
  "payment_type" : "credit_card",
  "transaction_time" : "2021-02-26 14:39:33",
  "transaction_status" : "partial_refund",
  "fraud_status" : "accept",
  "approval_code" : "1424936374393",
  "signature_key" : "2802a264cb978fbc59f631c68d120cbda8dc853f5dfdc52301c615cf4f14e7a0b09aa...",
  "bank" : "bni",
  "gross_amount" : "30000.00",
  "channel_response_code": "00",
  "channel_response_message": "Approved",
  "card_type": "credit",
  "refund_amount": "12000.00",
  "refunds": [
    {
      "refund_chargeback_id": 1,
      "refund_amount": "5000.00",
      "created_at": "2015-02-27 00:14:20",
      "reason": "some reason",
      "refund_key": "reference1",
      "refund_method": "online"
    },
    {
      "refund_chargeback_id": 2,
      "refund_amount": "7000.00",
      "created_at": "2015-02-28 01:23:15",
      "reason": "",
      "refund_key": "reference2",
      "refund_method": "offline"
    },
  ]
}
{
  "status_code" : "200",
  "status_message" : "midtrans payment notification",
  "transaction_id" : "249fc620-6017-4540-af7c-5a1c25788f46",
  "masked_card" : "48111111-1114",
  "order_id" : "example-1424936368",
  "payment_type" : "credit_card",
  "transaction_time" : "2021-02-26 14:39:33",
  "transaction_status" : "partial_refund",
  "fraud_status" : "accept",
  "approval_code" : "1424936374393",
  "signature_key" : "2802a264cb978fbc59f631c68d120cbda8dc853f5dfdc52301c615cf4f14e7a0b09aa...",
  "bank" : "bni",
  "gross_amount" : "30000.00",
  "channel_response_code": "00",
  "channel_response_message": "Approved",
  "card_type": "credit",
  "refund_amount": "12000.00",
  "refunds": [
    {
      "refund_chargeback_id": 1,
      "refund_amount": "5000.00",
      "created_at": "2015-02-27 00:14:20",
      "reason": "some reason",
      "refund_key": "reference1",
      "refund_method": "online",
      "bank_confirmed_at": "2015-02-27 02:30:20"
    },
    {
      "refund_chargeback_id": 2,
      "refund_amount": "7000.00",
      "created_at": "2015-02-28 01:23:15",
      "reason": "",
      "refund_key": "reference2",
      "refund_method": "offline",
      "bank_confirmed_at": "2015-02-27 02:30:20"
    },
  ]
}
JSON AttributeDescriptionType
status_codeStatus code of transaction charge result.String
status_messageDescription of transaction charge result.String
transaction_idTransaction ID given by Midtrans.String
order_idOrder ID specified by you.String
payment_typeThe payment method used by the customer.String
transaction_timeTimestamp of transaction in ISO 8601 format. Time Zone: GMT+7.String
transaction_statusTransaction status after refund action. Possible values are
refund : Transaction is fully refunded.
partial_refund: transaction is partially refunded.
String
gross_amountTotal amount of transaction in IDR.String
refund_chargeback_idIdentification of the refund process.String
refund_amountTotal amount to be refunded in IDR.String
refund_keyMerchant refund reference key.String

For notification JSON attributes, please follow the description on Get Status Response.

📘

Midtrans will return 2 refund post notifications to merchant - without and with bank_confirmed_at. We suggest for merchant to use the later refund post notification with bank_confirmed_at to mark the refund has been succesfully confirmed by the bank/payment providers.

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base64
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