You can register to the Merchant Administration Portal (MAP) and login to your account. By default, the Dashboard is displayed. On the Dashboard, you can see all your transaction details at-a-glance.

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Dashboard

To view Dashboard, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click Dashboard.

Dashboard pane is displayed.

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Notes

• After login, you are automatically redirected to the Dashboard pane.
• You can click Midtrans logo, to navigate to the Dashboard pane from any other pane.
• Transaction data is retained on MAP for 6 months. Please contact your Midtrans PIC if you are looking for data beyond that limit.

The table given below describes the fields and icons on the Dashboard.

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Transaction

Viewing Transaction Details

All the transactions recorded on MAP can be viewed on the Transactions page. The following details are displayed on Transition page.

• Payment type
• Date and time of transaction
• Order ID
• Email id of the customer
• Amount of transaction
• Status of transactions

To view all the transactions on your account, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.

Transactions pane is displayed.

The table given below describes the fields and buttons on Transactions pane.

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The table given below describes the transaction status and their description.

Searching for Transaction

You can filter the transactions by criteria, using search feature.

To search for any transactions, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.
   Transactions pane is displayed.
3. Click Search.

Search Transactions screen is displayed.

4. Enter the search criteria. Refer to the table given below for description of search fields.
5. Click Search.
   The search results are displayed in the Transactions pane.

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Notes

• To clear all the fields you have filled, Click Clear Filter .
• to cancel search, Click [x] anytime.

The table given below describes the fields on Search Transactions screen.

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Note

You do not have to enter all the fields for search. However, more criteria for search will help to narrow down the results.

Sending Transaction Report to Email

The details of the transaction like payment information, payment details, customer information, item details, and promo details can be sent as XLS or CSV file to your email address. You can easily customize these details to suit your requirement by selecting the various check boxes.

The table given below describes the fields and description on Send Transactions to Email screen.

Sending Transaction Report as XSL file

To send the transaction report to your email, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.
3. You must filter the transactions by criteria using search feature click SEARCH.
   
   

Transactions pane is displayed.

4. Please input the date in the field Transaction Time or Settlement Time.
   
   

Search Transactions screen is displayed.

5. Click Search. The search results are displayed in the Transactions pane.
6. Click Send to Email.

Send Transactions to Email screen is displayed.

7. Select the required fields.
8. Click Send to Email as Excel.
   The report is sent to your email as XSL file.

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Notes

• Click [x] anytime, to cancel sending report.
• Please check your spam folder if you cannot find the report in your inbox.
• If you do not receive your report within 30 minutes, please retry or contact [email protected].

Sending Transaction Report as CSV file

To send the transaction report to your email, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.
3. You must filter the transactions by criteria using search feature click SEARCH.
   
   

Transactions pane is displayed.

4. Please input the date in the field Transaction Time or Settlement Time.
   
   

Search Transactions screen is displayed.

5. Click Search. The search results are displayed in the Transactions pane.
6. Click Send to Email.
   Send Transactions to Email screen is displayed.

7. Select the required fields.
8. Click Send to Email as CSV.
   The report is sent to your email as CSV file.

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Notes

• Click [x] anytime, to cancel sending report.
• Please check your spam folder if you cannot find the report in your inbox.
• If you do not receive your report within 30 minutes, please retry or contact [email protected].

Viewing Transaction Details

You can see the transaction details of a specific order ID.

To view the transaction details, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.
   Transactions pane is displayed.
3. Click the specific ORDER ID.
   Transaction pane is displayed.
   Details of the transaction are displayed on different panes.

The table given below describes the different sections on Transaction pane.

Refunding the Transaction Amount

The transaction amount can be refunded to the customer.

To refund a transaction, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS. Transactions pane is displayed.
3. Click ORDER ID. Transaction pane is displayed.
4. Click Refund. Refund Details screen is displayed.
5. Enter the Amount in Indonesian Rupiah to specify the refund amount.
6. Enter the Reason. This is optional.
7. Click Proceed.

The amount is refunded to the customer's account.

Note: Not every transactions type is refundable from the Dashboard. To know more about types of transactions that are refundable from Dashboard, please contact your Midtrans PIC or Support team..

Cancelling Transactions

After a successful transaction, you can choose to cancel the transaction. For this, the transaction status should be Success or Pending.

To cancel a transaction, follow the steps given below.

1. Login to your MAP account.
2. On the home page, click TRANSACTIONS.
   Transactions pane is displayed.
3. Click ORDER ID.
   Transaction pane is displayed.
4. Click Cancel.

A warning message is displayed.

5. Click OK. The transaction is cancelled.

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API & Product Configuration

Accessing Client and Server Keys

To communicate with the Midtrans API, you have to use Client Key and Server Key.

To get access to the Client Key and Server Key, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > ACCESS KEYS.
   Access Keys page is displayed.

Users with appropriate permissions, can access Merchant ID, Client Key, and Server Key. Read more about retrieving API access keys.

Customizing VT Web Preferences

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VT Web and Snap Redirection

VT Web is our legacy name for Snap Redirection. We will be using both terms interchangeably.

If you are using our older integration method - VT web or Snap Redirection, you can customize the preferences from the Dashboard.

The following settings can be customized.

• Display Name
• Color Scheme
• Merchant Logo
• Google analytics
• Language Settings

To customize VT Web or Snap Redirection preferences, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > VT-WEB PREFERENCES.
   VT-Web Settings page is displayed.
3. Edit the required fields.
4. Select the Color Scheme.
5. Click to choose logo image.
   The image appears in the Merchant Logo field.

6. Enter Google analytics code.
7. Select a language from Language drop-down list.
8. Click Save Preferences.

VT Web Preferences are updated.

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Notes

• Logo area is resized to Height: 50 pixels & width: 600 pixels.
• Use PNG24 transparent image instead of GIF for transparent logo.
• Logo file size must not exceed 1 MB.

Changing VT-WEB Payment Page Logo

To change VT Web (Snap Redirection) payment page logo, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > VT-WEB PREFERENCES.
   VT-Web Settings page is displayed.
3. Click Remove/Change Logo.
4. Click to choose logo image.
   The image appears in the Merchant Logo field.
5. Click Save Preferences.

The page logo is updated.

Snap Preferences

You can customize preference for SNAP Payment pages. You can upload logo, change theme color, activate/deactivate payment methods, and change language preference.

Customizing Snap Payment Page

You can change the Display name, Logo,Theme Color, and Language for Snap.

To edit and reset the Snap payment page, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > SNAP PREFERENCES.
   SNAP Preferences page is displayed.
3. Select Theme and Logo tab.
4. Enter the Display Name field to edit the display name.
5. Click or drag-and-drop, to choose your logo.
6. Select a Theme Color from the options.
7. Select a language from Language drop-down list..
   A preview of your Snap payment page is displayed in the preview pane.
8. Click Save.

The Snap Preferences are updated.

Theme and Logo

Midtrans provides various colors for SNAP payment page, you can also add your business logo.

Managing Active Payment Methods on Snap

You can set Enable Payment with Snap Preference on Midtrans Dashboard. This gets applied to all Snap transactions for your account.

To manage active payment methods, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > SNAP PREFERENCES.
   SNAP Preferences page is displayed.
3. Select Payment Channels tab.
   A list of payment methods that are activated on your merchant account is displayed.
4. On the Preview window, click [x] to disable any payment channel.
   Click Apply Recommended Sorting to use our recommendation sorting. You can drag and drop manually to sorting payment channel list.
5. Click ➕ to add to active payment channels.
6. Click Save.

Snap active payment preferences are configured.

Bank Transfer: Bank List

Currently Midtrans supports Bank Transfers via several banks (BCA, BNI, Mandiri, Permata) and payment through the ATM Bersama, ALTO and Prima networks. You can configure the bank payment methods to Bank Transfer. It is possible to change the ATM bank processor on Payment channel of Other Bank.

To configure bank transfer, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > SNAP PREFERENCES.
   SNAP Preferences page is displayed.
3. Select Bank List tab.
4. Select Other Bank/ATM Bank Processor from the drop-down list.
5. Click Save.

The table given below describes the Payment List and Payment Methods on Snap.

Configuring Custom Payment Expiry Settings on Snap

You can set custom preferences for payment expiry on Snap payment page.

To set the payment expiry to a custom duration, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > SNAP PREFERENCES. SNAP Preferences page is displayed.
3. Click System Settings tab.
4. Select custom check box.
5. Click to enter the duration.
6. Click the arrow to select the Units of duration drop-down list.
7. Click Save.

Snap is configured for custom payment expiry date settings.

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Notes

• The default settings for GoPay is 15 Minutes.
• The default settings for other payment methods is one day.

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Settings

Editing General Settings

You can edit the general settings on your account. The following details can be edited.

• Merchant Name
• Official Merch. Name
• Director Name
• Director Phone Number
• Fax
• NPWP (Nomor Pokok Wajib Pajak)
• NPWP Name
• URL Merchant
• Merchant email
• Timezone
• Business Address
• Branch Address

To edit, follow the steps given below.

1. Login to your MAP account.

2. On the home page, go to SETTINGS > GENERAL SETTINGS.

   General Settings page is displayed.

3. Enter the required details on Business Settings pane.

4. Click Save.

Your settings are updated.

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Note

You can hover over ⓘ to learn more about the respective fields.

Editing Interface Settings

Custom Fields is a feature that enables you to charge a transaction with unique data according to your need. Custom field allows you to send your own (custom) data to Core API. This data is then sent back from Midtrans to your backend on HTTP notification. It is displayed on Dashboard under the order detail.

To edit the interface settings, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > GENERAL SETTINGS.
   General Settings page is displayed.
3. Enter the Custom field 1 label.
4. Enter the Custom field 2 label.
5. Enter the Custom field 3 label.
6. Click Save.
7. Click Enable Beta Release.

The interface settings are updated.

Update Billing Information

You can configure the billing information such as bank name, branch name, and account number.

To update and configure billing information, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > BILLING.
   Current billing information is displayed.
3. Click Change Billing Information.

Current billing information screen is displayed.

4. Enter Account Name.
5. Enter Account number.
6. Enter Bank name.
7. Enter Branch Name.
8. Click Save.

A message to confirm your actions is displayed.

9. Click OK.

Scheduling Automated Payouts

On MAP, you can configure the frequency of payout, so that payouts occur automatically according to the schedule. This makes sure that you do not miss any deadline for payouts.

To configure the frequency of payout, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > BILLING.
   Billing Configuration is displayed.
3. Click to select the Repeat Every drop-down list.
4. Click Save.

The frequency of payout is configured.

Configuring Email Notifications

Midtrans provides email notification for you and your customers to receive the transaction status. Our system sends Email Notification to the email address configured on MAP whenever the transaction status changes. This feature is enabled by default.
To configure email notifications, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > EMAIL NOTIFICATIONS.
3. Select the Send email to customer check box, to enable email notification to the customer. When transaction status changes, customers will receive email notification about the transaction.
4. Select the Send email to me check box, to receive email notifications whenever a transaction occurs.
5. Enter email address on which to receive notifications of transactions, in the Email Notification field. Use comma as a separator, to include multiple email addresses. Example: [email protected], [email protected]
6. Enter the email address of the sender (that would appear in the email notifications sent to the customer) in the Email Support field.
7. The email address in Email development field receives notifications in case of validation errors.
8. Enter the email address of finance department in Email Finance.
9. In Email Payout Report enter the email address to receive pay out reports.
10. Select language from the Email Language drop-down.
11. Enter phone number in Customer Service Number, to receive phone calls from customers.
12. Click Save Preferences.

13. Click OK.

Configuring Daily Report

You can customize and choose the information to be available in the daily report. The daily reports can be configured to be sent to several email addresses at the same time. You can also disable the daily report feature.

Enabling Daily Report

To receive transaction report daily, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > DAILY REPORT.
   Daily Report page is displayed.
3. Under the Report Configurations section, select the Yes check box to enable email daily report.
4. Enter the email address to receive the daily report. To send the daily report to multiple emails, separate the email addresses with comma. Example: [email protected], [email protected]
5. Select the check box to include relevant details in the daily report.
   Click Add More to add more metadata.
6. Click Save Preferences.

A message to confirm your action is displayed.

7. Click OK.
   The daily report is configured. Regular email reports are sent to the address.

Disabling Daily Report

To stop receiving the daily report, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > DAILY REPORT.
   Daily Report page is displayed.
3. Under Report Configurations section, select the No check box to disable email daily report.
4. Click Save Preferences.

A message to confirm your action is displayed.

5. Click OK.
   The daily report is disabled.

Resending Daily Report

To resend a daily report for a particular day, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to SETTINGS > DAILY REPORT.
   Daily Report page is displayed.
3. Under the Resend Daily Report section, enter the Date in DD/MM/YYYY form.
4. Click Send.

A message to confirm your action is displayed.

5. Click OK.
   The Daily transaction report of the specified date is delivered to your email id. Please check your inbox.

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Account

The Account menu has some important functionalities that can help you manage your account. You can edit and manage the following:

• User Profile
• IP whitelisting
• Manage users
• Change roles
• View activity log

Updating User Profile

You can update your profile details such as your full name, email address, and phone number. You can also reset your password.

Updating User Profile from Accounts Menu

To edit or update your profile, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNTS > USER PROFILE.
   User Profile page is displayed.
3. Edit the required fields.
4. Click Save Changes.

The profile is updated successfully.

Updating User Profile from Account Information

To edit your profile from the Account Information, follow the steps given below.

1. Login to your MAP account.
2. Click on your Account Information icon.
   Drop-down menu appears.
3. Click the settings icon.
   User Profile page is displayed.
4. Follow steps 3 and 4 from Updating User Profile from Accounts Menu.

The profile is updated successfully.

Resetting Password

To reset your password, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNTS > USER PROFILE.
   User Profile page is displayed.
3. Enter Current Password.
4. Enter the New Password.
5. Enter New Password Confirmation.
6. Optional but we recommend selecting the Enable Two-factor authentication check box.
7. Click Save Changes.

Your password is changed successfully.

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Notes

• Make sure your password has at least eight characters, including minimum of one number, one lowercase letter, and one uppercase letter.
• The Two-Factor Authentication (2FA) is an additional security feature to authenticate the user. Install Google Authenticator on your Android or iOS enabled device and scan the barcode.

IP Whitelisting

IP whitelisting is an additional security feature often used for limiting and controlling the access to trusted users only. IP whitelisting allows MAP to be accessible only through the specified IP addresses. If someone tries to login with an IP address other than the one specified here, the access is denied.

To whitelist an IP address, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNTS > IP WHITELIST.
   Setting IP page is displayed.
   Enter the IP address in IP Address Whitelist field.
3. Click Add.

A message to confirm your action is displayed.

4. Click Ok.
   The new IP address is whitelisted. Any access to the MAP account from any other IP address is prohibited.

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Note

Make sure that you are using static IP address from your internet provider. If you use dynamic IP address, your access to the MAP might be denied, because your IP address may be changed depending on the Internet provider assignment.

Managing Other Users on your Account

MAP allows you to add new users and manage the accessibilities of these users. You can also edit or delete a user.

To view and manage users, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNTS > USER MANAGEMENT.

User Management page is displayed.

The table given below describes the different panes on User Management pane.

The table given below describes different roles and their accessibilities.

Creating New Users

To create a new user, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNT > USER MANAGEMENT.
   Create New User pane is displayed.
3. Enter the Full Name.
4. Enter the Email Address.
5. To Activate Account, select Yes; select No otherwise.
6. Select the appropriate Role check box.
7. Click Create User.

A message to confirm your action is displayed.

8. Click Ok.
   The new user is created and listed in the User List pane.

Editing User Details

To edit the details of a user, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNT > USER MANAGEMENT.
   User Management page is displayed.
3. Click the specific User ID.
   Or
   Click Edit under Action corresponding to the User ID you want to edit.

Edit User Form is displayed.

4. Edit the required fields.
5. Click Update User.

A message to confirm your action is displayed.

6. Click OK.
   User details are updated. The User List pane is updated with the new details.

Deleting User Details

To delete the user details, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNT > USER MANAGEMENT.
   User Management page is displayed.
3. Click Delete under Action, corresponding to the User ID you want to delete.

A message to confirm your action is displayed.

4. Click OK.
   The user details are deleted. The updated User List is displayed.

Monitoring Activities of Users

You can monitor the following details of activities of different users on your account:

• User name
• IP address used to access the account
• Action taken after login
• Time of login (Western Indonesian Time)

To monitor the activities of the users, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNT > ACTIVITY LOG.
   Activity Log page is displayed.

Log record of all the activities on the account is displayed on the Log pane.
The table given below describes different panes on Activity Log page.

Searching for Activity Log

Search feature makes it easier for you to find activity logs of specific accounts. You can either search using email address, IP address, or action.

To search an activity, follow the steps given below.

1. Login to your MAP account.
2. On the home page, go to ACCOUNT > ACTIVITY LOG.
   Activity Log page is displayed.
3. Enter the search criteria (Email address, User name, IP Address, or Action).
4. Click Search.
   The result is displayed in the Log pane.

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Notes

You do not have to enter all the fields for search. But it will help you to narrow down your search results. For example, the image below shows the search result for the User name: Asri.

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Contact Us

To send us your questions, concerns or feedbacks from Dashboard.

1. Login to your MAP account.
2. Click on your profile icon.
3. Click Contact Us.
   Contact Us page is displayed.
4. Enter the Subject.
5. Enter the Description.
6. Click Submit.

The message is sent to Midtrans. Our technical support team will contact you soon.