How do I change the email address associated with my Midtrans account?

Email user for login

On the Merchant Administration Portal (MAP), do the following steps:

  1. Open the Account menu> User Management, in the Create New User column, fill in the Name and Email Address then check Activate Account.

  2. Select the Admin user role then click Create User.

  3. Activate the email by clicking the link sent to the email.

  4. Log back into your MAP using a new user and go to the User Management menu, select the user you don't want to use, and click Delete in the User List section.


Notes 📝

This process can only be done by users with the Admin role.

Your official merchant email

In the Merchant Administration Portal (MAP), go to Settings > General Settings ↗ menu, and enter the new email address in the EMAIL MERCHANT field.