Submission Status and Result

Understanding submission states is important to make sure your system or application can handle every different outcomes accordingly.

Below table contains the possible combinations for a single submission.

Status	Result	Description	Callback
IN_PROGRESS	*	Submission is in progress	No
PARTIALLY_COMPLETED	*	KYC is passed and E-Cert issuance is in progress	Yes
COMPLETED	Valid	KYC is passed and E-Cert issuance is generated	Yes
COMPLETED	Invalid	KYC is rejected (check Rejection Reasons)	Yes
ERROR	*	Submission is done due to system error	Yes

Rejection Reasons

Rejection can happen due to various reasons. To make sure user experience is good, we recommend that you handle each of the rejection reasons accordingly

Status	Description
FRAUD_REJECT	Fraud is detected
NOT_EKTP	KTP is invalid
DUKCAPIL_REJECTED	Rejection from Dukcapil
LIVENESS_CHECK_FAILED	KYC is rejected (check Rejection Reasons)
EMAIL_HAS_BEEN_USED	Email is already registered under different NIK (person)
PHONE_HAS_BEEN_USED	Phone number is already registered under different NIK (person)

Submission Results Example

{
    "submissionId": "c64b4c8c-9a8f-4e9c-b86a-0908291c855e",
    "userId": "421453511adsasdl",
    "userIdType": "MY_USER_ID",
    "partnerSessionId": "b719f79b-ae7a-440a-8f9c-5f661ca34e7",
    "status": "PARTIALLY_COMPLETED",
    "result": "VALID",
    "submissionDetails": {
        "verificationResult": {
            "nik": "PASS",
            "name": "PASS",
            "dateOfBirth": "PASS",
            "selfie": "PASS"
        },
        "ktpData": {
            "nik": "3208201808850001",
            "name": "JOHN DOE",
            "region": "SEMARANG",
            "dateOfBirth": "18-02-1960",
            "bloodType": "-",
            "religion": "KRISTEN",
            "province": "JAWA TIMUR",
            "city": "KOTA SURABAYA",
            "address": "SEMARANG SELATAN",
            "district": "WAYANG",
            "town": "BUBUTAN",
            "gender": "male",
            "rt": "008",
            "rw": "020",
            "occupation": "PELAJAR/MAHASISWA",
            "validUntil": "",
            "citizenship": "INDONESIA",
            "maritalStatus": "BELUM KAWIN",
            "issuanceDate": "28-12-2017"
        },
        "imageUrls": {
            "KTP": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/555ba11a-d6e1-4110-b621-55d8e00b1c97_KTP?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=3906a4e5fdd07ffaebb61a15a7baa99754a7f1177cc1fb9d7aa6b29780ea5710",
            "SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/11117b7b-4444-4ef0-933b-d510ea920ec9_SELFIE?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=1b6c3eed9717ae5db92de2c2958d3ce76111dc4310db5d2dc54aec8f6689628a",
            "ADDITIONAL_SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/333333db-2266-4d68-930c-6df0f059b88c_ADDITIONAL_SELFIE?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=5964ff76bad7b1e39a3da0122cbdd438a80fc11ccc4731ec47c53f194232b6d6"
        }
    }
}

{
    "submissionId": "c64b4c8c-9a8f-4e9c-b86a-0908291c855e",
    "userId": "421453511adsasdl",
    "userIdType": "MY_USER_ID",
    "partnerSessionId": "b719f79b-ae7a-440a-8f9c-5f661ca34e7",
    "status": "COMPLETED",
    "result": "VALID",
    "submissionDetails": {
        "verificationResult": {
            "nik": "PASS",
            "name": "PASS",
            "dateOfBirth": "PASS",
            "selfie": "PASS"
        },
        "ktpData": {
            "nik": "3208201808850001",
            "name": "JOHN DOE",
            "region": "SEMARANG",
            "dateOfBirth": "18-02-1960",
            "bloodType": "-",
            "religion": "KRISTEN",
            "province": "JAWA TIMUR",
            "city": "KOTA SURABAYA",
            "address": "SEMARANG SELATAN",
            "district": "WAYANG",
            "town": "BUBUTAN",
            "gender": "male",
            "rt": "008",
            "rw": "020",
            "occupation": "PELAJAR/MAHASISWA",
            "validUntil": "",
            "citizenship": "INDONESIA",
            "maritalStatus": "BELUM KAWIN",
            "issuanceDate": "28-12-2017"
        },
        "certificateRegistration": {
            "eligibleToActivate": true,
            "onboardingCode": "NEW_USER",
            "shouldSkipActivation": true
        },
        "imageUrls": {
            "KTP": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/555ba11a-d6e1-4110-b621-55d8e00b1c97_KTP?",
            "SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/11117b7b-4444-4ef0-933b-d510ea920ec9_SELFIE?",
            "ADDITIONAL_SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/333333db-2266-4d68-930c-6df0f059b88c_ADDITIONAL_SELFIE"
        }
    }
}

{
    "submissionId": "c64b4c8c-9a8f-4e9c-b86a-0908291c855e",
    "userId": "421453511adsasdl",
    "userIdType": "MY_USER_ID",
    "partnerSessionId": "b719f79b-ae7a-440a-8f9c-5f661ca34e7",
    "status": "COMPLETED",
    "result": "INVALID",
    "reasonCode": "NOT_EKTP",
    "submissionDetails": {
        "rejectionReasonTranslations": {
            "en_ID": {
                "title": "Verification rejected",
                "message": "ID submitted is not eKTP"
            },
            "id_ID": {
                "title": "Proses verifikasi ditolak",
                "message": "Kartu identitas bukan eKTP"
            }
        },
        "imageUrls": {
            "KTP": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/555ba11a-d6e1-4110-b621-55d8e00b1c97_KTP?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=3906a4e5fdd07ffaebb61a15a7baa99754a7f1177cc1fb9d7aa6b29780ea5710",
            "SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/11117b7b-4444-4ef0-933b-d510ea920ec9_SELFIE?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=1b6c3eed9717ae5db92de2c2958d3ce76111dc4310db5d2dc54aec8f6689628a",
            "ADDITIONAL_SELFIE": "https://al-ky-id-s-esign-service.oss-ap-southeast-5.aliyuncs.com/STANDALONE_IDENTITY_VERIFICATION/333333db-2266-4d68-930c-6df0f059b88c_ADDITIONAL_SELFIE?X-Amz-Security-Token=CAIS2QJ1q6Ft5B2yfSjIr5rHH8rQg7JU0KGxSWCCkEcmeNkVnKLsmDz2IHhMfHhsBO0Wsv0ymGFY5v8ZlrF0TZJGVEeBdchrq80Irl7xOdSZ4JPtsOdcLQlC2tjIWXDBx8b3T7jTbrG0I4WACT3tkit03sGJF1GLVECkNpukkINuas9tMCCzcTtBAqU9RGIg0rh4U0HcLvGwKBXnr3PNBU5zwGpGhHh49L60z7%2F3iHOcriWnk7VL996gc8P6MJI8YsshabrvgrwmJpim%2BTVL9h1H%2BJ1xiKF54jrdtrmfeQIJu03Xb7eJooE2cVMoNvhjQLQ5oeP9mvs9oeHJiYX8xlNEJfkQXD%2FfVD5KeEodqgbI3L8bAlWbUxylurjnXhJ1NjD445zCTBxQjdw4BHVGGzImhM22RVRfAKkDk8ZKqmFkIXDnKFOULpQhLLBhXTvwqM1yun1wrvxKxR1AX3YagAEPOJHYBLG3yU3nDzQtoQM3dBI9eitetxHD7vMIVRc3tM1pPQRim08WPNWP7si%2BAwBK8bj8uw8BJFwOKM1c4qx1SvXlk%2FRW0Q%2BHxDkIC%2FF1dZQlXMiWkF%2FbmCeKarOntvV3I%2FPdbsCbAkRF7GrIIrWxGLgx%2FD7MYpiWTGUSjTsu3CAA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260413T053201Z&X-Amz-SignedHeaders=host&X-Amz-Credential=LTAI5tK86mktEnBbhjUrMadp%2F20260413%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Expires=432000&X-Amz-Signature=5964ff76bad7b1e39a3da0122cbdd438a80fc11ccc4731ec47c53f194232b6d6"
        }
    }
}

Updated about 2 hours ago