Cancel Transaction

Cancel transaction is triggered to void the transaction. If transaction is already settled (status : settlement) you should perform refund instead if the payment method supports it.

Cancel API can be used in both Core API and Snap integrations.

Card Payment

Card payment can be voided with Cancel method if the transaction has not been settled. The time interval during which the pre-authorized transaction can be cancelled depends on the Acquiring Bank.

Pending Payment

Payment with transaction_status:pending can be voided with cancel method if the transaction has not expired or has not been completed. The list of payment methods with transaction_status:pending are given below.

• Bank Transfer: Permata Virtual Account, BCA Virtual Account, Mandiri Bill Payment, BNI Virtual Account, BRI Virtual Account, CIMB Virtual Account
• Direct Debit: BCA KlikPay, KlikBCA, BRImo, CIMB Clicks, Danamon Online Banking, UOB Ezpay
• E-money: QRIS, GoPay, ShopeePay
• Over the Counter: Indomaret, Alfamart
• Cardless Credit: Akulaku, Kredivo

Cancel Multi-use VA

Merchant can use the same cancel API to disable a created multi-use VA. In the multi-use VA context, the transaction does not need to be in a pending status to be cancelled.

Multi-use VA can be cancelled using order_idor transaction_id of the transaction. The id that can be used is the parent id (the 1st transaction that created by merchant) or the child id (the subsequent transactions that is created when the next payment happened).

Once the multi-use VA got cancelled, merchant can always recreate the same VA number if merchant use a custom VA number.

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Cancel Multi-use VA

Merchant can only cancel the order_idor transaction_id that is not older than 6 months.

Cancel Transaction Method

See sample on the right -- try it yourself!

Cancel Transaction Response and Notification

{
  "status_code" : "200",
  "status_message" : "Success, transaction is canceled",
  "transaction_id" : "249fc620-6017-4540-af7c-5a1c25788f46",
  "masked_card" : "48111111-1114",
  "order_id" : "example-1424936368",
  "payment_type" : "credit_card",
  "transaction_time" : "2015-02-26 14:39:33",
  "transaction_status" : "cancel",
  "fraud_status" : "accept",
  "bank" : "bni",
  "gross_amount" : "30000.00"
}

{
  "status_code" : "412",
  "status_message" : "Merchant cannot modify the status of the transaction"
}

{
  "masked_card": "48111111-1114",
  "approval_code": "325511",
  "bank": "mandiri",
  "eci": "05",
  "transaction_time": "2016-07-04 13:32:44",
  "gross_amount": "244108.00",
  "order_id": "160288131764",
  "payment_type": "credit_card",
  "signature_key": "71f3b14d3036d2a60dac7fef1cdde7bebdbb2dbeebc68bcf5e7819fe8be7c9241611ea1e769e0c6775735805174c02b9d6b5cf89a11de1861d5efb298c9898b7",
  "status_code": "202",
  "transaction_id": "ffd82cd2-4f0d-4b24-b4b8-e201b0c3d80e",
  "transaction_status": "cancel",
  "fraud_status": "accept",
  "status_message": "midtrans payment notification"
}