Submission Detail Reason Codes

This page lists the Reason Codes for Rejections and Error Submissions which can be expected by the Submission Result Details API.

Reason Codes for Rejection

NOTE: These are applicable when Submission Details API has returned Http Status Code 200

A rejection or error is defined by the following status & result combination from Get Submission Details

"status": "COMPLETED",
"result": "INVALID", 
"reasonCode": "..."

"status": "ERROR",
"reasonCode": "..."

Reason Code	Description
`FACE_MATCH_FAILED`	Selfie doesn’t match the reference document
`FRAUD_REJECTED`	Our fraud detection rejected submission because of certain anomaly
`INVALID_DOCUMENT`	Can be because of : Not using eKTP Blurry Dark Broken ID
`DOCUMENT_NOT_FOUND`	We can’t download file that needed
`NOT_LIVE`	Model output exceeding our threshold
`NO_FACE_DETECTED_ERROR`	Model did not detect face on the selfie image
`NOT_EKTP`	Document is not eKTP
`SPOOFED_SUBMISSION`	We detect the submission is a spoofed submission
`STORAGE_OPERATION_FAILED`	We were able to download reference doc from partner, but failed to upload it into our bucket
`REFERENCE_FETCH_FAILED`	We got error when calling partner endpoint to fetch reference doc
`VERIFICATION_FAILED`	Internal Issue

Reason Code	Description
`FACE_MATCH_FAILED`	Selfie doesn’t match the reference document
`INVALID_DOCUMENT`	Can be because of : Not using eKTP Blurry Dark Broken ID
`DOCUMENT_NOT_FOUND`	We can’t download file that needed
`NOT_EKTP`	Document is not eKTP
`VERIFICATION_FAILED`	Internal Issue

Reason Code	Description
`INVALID_DOCUMENT`	Can be because of : Not using eKTP Blurry Dark Broken ID
`DOCUMENT_NOT_FOUND`	We can’t download file that needed
`NOT_EKTP`	Document is not eKTP
`UNDESIRED_CUSTOMER_INVALID_NIK`	Extracted NIK from KTP is not valid (e.g. Not 16 digit, etc)
`VERIFICATION_FAILED`	Internal Issue

Reason Code	Description
`FACE_MATCH_FAILED`	Selfie doesn’t match the reference document
`FRAUD_REJECTED`	Our fraud detection rejected submission because of certain anomaly
`INVALID_DOCUMENT`	Can be because of : Not using eKTP Blurry Dark Broken ID
`DOCUMENT_NOT_FOUND`	We can’t download file that needed
`NOT_LIVE`	Model output exceeding our threshold
`NO_FACE_DETECTED_ERROR`	Model did not detect face on the selfie image
`NOT_EKTP`	Document is not eKTP
`UNDESIRED_CUSTOMER_INVALID_NIK`	Extracted NIK from KTP is not valid (e.g. Not 16 digit, etc)
`SPOOFED_SUBMISSION`	We detect the submission is a spoofed submission
`STORAGE_OPERATION_FAILED`	We were able to download reference doc from partner, but failed to upload it into our bucket
`REFERENCE_FETCH_FAILED`	We got error when calling partner endpoint to fetch reference doc
`VERIFICATION_FAILED`	Internal Issue

Reason Code	Description
`FRAUD_REJECTED`	Our fraud detection rejected submission because of certain anomaly
`INVALID_DOCUMENT`	Can be because of : Not using eKTP Blurry Dark Broken ID
`DOCUMENT_NOT_FOUND`	We can’t download file that needed
`NOT_LIVE`	Model output exceeding our threshold
`NO_FACE_DETECTED_ERROR`	Model did not detect face on the selfie image
`SPOOFED_SUBMISSION`	We detect the submission is a spoofed submission
`VERIFICATION_FAILED`	Internal Issue