This page lists the Reason Codes for Rejections and Error Submissions which can be expected by the Submission Result Details API.
NOTE: These are applicable when Submission Details API has returned Http Status Code 200
A rejection or error is defined by the following status & result combination from Get Submission Details
Invalid Error
"status": "COMPLETED",
"result": "INVALID",
"reasonCode": "...""status": "ERROR",
"reasonCode": "..."Face Verification Face Match KTP Scan KYC Lite Selfie Liveness
Reason Code Description FACE_MATCH_FAILEDSelfie doesn’t match the reference document FRAUD_REJECTEDOur fraud detection rejected submission because of certain anomaly INVALID_DOCUMENTCan be because of :
Not using eKTP
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Dark
Broken ID
DOCUMENT_NOT_FOUNDWe can’t download file that needed NOT_LIVEModel output exceeding our threshold NO_FACE_DETECTED_ERRORModel did not detect face on the selfie image NOT_EKTPDocument is not eKTP SPOOFED_SUBMISSIONWe detect the submission is a spoofed submission STORAGE_OPERATION_FAILEDWe were able to download reference doc from partner, but failed to upload it into our bucket REFERENCE_FETCH_FAILEDWe got error when calling partner endpoint to fetch reference doc VERIFICATION_FAILEDInternal Issue
Reason Code Description FACE_MATCH_FAILEDSelfie doesn’t match the reference document INVALID_DOCUMENTCan be because of :
Not using eKTP
Blurry
Dark
Broken ID
DOCUMENT_NOT_FOUNDWe can’t download file that needed NOT_EKTPDocument is not eKTP VERIFICATION_FAILEDInternal Issue
Reason Code Description INVALID_DOCUMENTCan be because of :
Not using eKTP
Blurry
Dark
Broken ID
DOCUMENT_NOT_FOUNDWe can’t download file that needed NOT_EKTPDocument is not eKTP UNDESIRED_CUSTOMER_INVALID_NIKExtracted NIK from KTP is not valid (e.g. Not 16 digit, etc) VERIFICATION_FAILEDInternal Issue
Reason Code Description FACE_MATCH_FAILEDSelfie doesn’t match the reference document FRAUD_REJECTEDOur fraud detection rejected submission because of certain anomaly INVALID_DOCUMENTCan be because of :
Not using eKTP
Blurry
Dark
Broken ID
DOCUMENT_NOT_FOUNDWe can’t download file that needed NOT_LIVEModel output exceeding our threshold NO_FACE_DETECTED_ERRORModel did not detect face on the selfie image NOT_EKTPDocument is not eKTP UNDESIRED_CUSTOMER_INVALID_NIKExtracted NIK from KTP is not valid (e.g. Not 16 digit, etc) SPOOFED_SUBMISSIONWe detect the submission is a spoofed submission STORAGE_OPERATION_FAILEDWe were able to download reference doc from partner, but failed to upload it into our bucket REFERENCE_FETCH_FAILEDWe got error when calling partner endpoint to fetch reference doc VERIFICATION_FAILEDInternal Issue
Reason Code Description FRAUD_REJECTEDOur fraud detection rejected submission because of certain anomaly INVALID_DOCUMENTCan be because of :
Not using eKTP
Blurry
Dark
Broken ID
DOCUMENT_NOT_FOUNDWe can’t download file that needed NOT_LIVEModel output exceeding our threshold NO_FACE_DETECTED_ERRORModel did not detect face on the selfie image SPOOFED_SUBMISSIONWe detect the submission is a spoofed submission VERIFICATION_FAILEDInternal Issue
